Frequently Asked Questions

Where can you see what the coverages are so I know if my claim will be paid?
Using the “Locate Claim and Bill Information” button on the home page, you can search for coverage status information.
You will be informed if there is an open or closed claim for your patient with GEICO. In order to protect our customers’ privacy and ensure their security, GEICO cannot disclose the following information:
  1. Patient Coverage limits
  2. Claim documents received to the file
  3. Any patient’s personal information (e.g. SSN, DOB, contact information, vehicle information)
How do I create an account?
Please visit Registration Guidelines for detailed information on the steps
for creating an account on Medical Provider Claim Tracking.
Why is my account locked?
Your account can be locked due to:
  • More than 90 days passed since you logged into your account
  • There was an error trying to login
  • The Secret Key entered was incorrect. To unlock your account, select the "Unlock TIN" link and follow the prompts.
How do I unlock my account?
  • Select the "Unlock TIN" link and follow the prompts.
How do I contact a GEICO claims representative?
You can email the assigned adjuster on a claim after successfully completing one of the following searches:

Locate Claim and Bill Information

  • Enter the patient’s first name, last name and claim number
  • Select the adjuster’s name
  • Select the "e-mail us about the claim" button OR
  • Select the "email us" link at the top of the Claims, Bill and Correspondence Information page

Recently Viewed Claims

  • Select a claim number
  • Select the adjuster’s name
  • Select the "e-mail us about the claim" button OR
  • Select the "e-mail us" link at the top of the Claims, Bill and Correspondence Information page

Contact Us

  • Select the "Contact Us" link on the right navigation pane of the homepage
What does "Your account expired" mean?
  • This means that 60 days passed since you created or changed your password. For security purposes you will need to change your account password.
How can i find my Username?
  • On the login page, select the "Forgot Username" link and follow the prompts.
How do I change my password?
  • Select "Password Management" from the main menu and follow the prompts.
What if I forgot my password?
  • On the login page, click on the "Forgot Password?" link and follow the prompts.
What does TIN mean?
  • Tax Identification Number (This is generally a 9 digit number to identify the provider)
What information do I need to view a bill?
You will need the following information to view claim information:
  • Tax Identification Number (TIN)
  • Claim number
  • Patient’s first and last name
What is a "Secret Key?"
  • The "Secret Key" is a code automatically generated once you complete your profile information. This code will be emailed to you immediately. You will need to enter this code the next time you log into Medical Provider Claim Tracking for security purposes.
What if I don't have the Claim Number, TIN or Patient Name?
  • You will be able to set up your user profile, but you will not be able to register a TIN. You must have this information in order to view claim status information.
Why can’t I track a medical claim after I entered all required information to view a bill?
This could be due to:
  • Payments to a medical claim are being made to persons other than the provider/billing company. However, you can click on "Locate Claim and Bill Information" on the main menu to verify coverage and contact the assigned adjuster for more details.
  • Bill has not been received or processed.
When will you respond to my email?
  • You will receive a response within 24 hours. If you submitted your inquiry after 8 p.m., you will be contacted the next business day.
What happens if I cannot reset/change my password?
  • Please contact the Help Desk at 1-800-731-0282.
After I reset my password, I received an "invalid login" message
when I attempted to sign back into the system, what do I do?
  • Contact the Help Desk 1-800-731-0282.
I did not receive the "Secret Key" email, what do I do now?
  • You will need to contact the Help Desk at 1-800-731-0282.
I no longer have the "Secret Key" email that was sent to me, what do I do now?
  • You will only need the Secret Key upon your first time logging into Medical Provider Claim Tracking. If this is your first time logging into the system and you no longer have the code, contact the Help Desk at 1-800-731-0282.