Frequently Asked Questions

  • What happens if I cannot reset my password?

    Please contact the System Administrator via Contact Us.

  • What if I don't have the policy number?

    You may enter one of the following along with the last five characters of the VIN and the Interest Type, Social Security Number, Home Phone Number, Policyholder Name, City, State, and ZIP. Note: The more information entered the more likely the policy number will be found.

  • What if Liability Limits do not meet the required Liability Limits for a leased vehicle?

    Please notify the policyholder to call GEICO and make the necessary adjustments. We (GEICO) will not make these changes without the policyholder’s consent.

  • We are the Loss Payee but there is no physical damage coverage (comprehensive or collision) on the Policy...What are we supposed to do?

    We (GEICO) will send the policyholder a message advising them that their coverage(s) currently do not meet the necessary requirements to satisfy the terms of their contract with lienholder on the vehicle of interest.

  • Why isn't the Date Vehicle Added field visible on every inquiry?

    This field will only appear if this information is available. This field will be visible if the “Date Vehicle Added” is during the current policy period dates shown on the Policy Information screen.

  • Why is the Date listed in the Date Vehicle Added field a future date?

    GEICO processes renewal policies approximately 45 – 60 days prior to the actual start date of the renewal policy. If the vehicle was added during the time period after the renewal policy has posted, then the Date Vehicle Added will reflect the effective date of the renewal policy period. The coverage on this vehicle was actually bound as of the date the policyholder added it to the policy.

  • What is the process for adding additional User ID's?

    Submit the new user information through Contact Us. Please fill in all required fields before submitting your request.

  • How do I find out specific dates of coverage for vehicle?

    This information can be requested through the request additional information link.

  • Why aren't all of my requests processed immediately?

    This request will be processed immediately only if the Lienholder/lessor is selected from the drop-down list provided.

  • What if Lienholder/Lessor information is incorrect in the drop-down provided?

    Click on Contact Us and select "Other" from the drop-down list provided. Please document the correct information in the comments field and submit your request.

  • How do I request a multiple policy update?

    Click on Upload Center Help and read the Instructions for Preparing Request Files.